KVKK Privacy and Cookie Policy

According to the Law on the Protection of Personal Data No. 6698 (hereinafter referred to as “Law No. 6698”), our clinic is a data controller due to the fact that it processes your personal data. According to Article 10 of the Law regulating the Obligation to Inform, data controllers are obliged to inform the real persons whose personal data they process on certain issues.

With this awareness, we process your personal data as the relevant person in the manner explained below and within the limits stipulated by the legislation. As the Data Controller, we would like to inform you in accordance with Article 10 of the Law titled “Obligation to Inform the Data Controller”.

About the Data Controller

As per Law No. 6698 (hereinafter referred to as “DATA CONTROLLER”), as the Data Controller, we process your personal data as specified below within the scope of our purposes explained below; We may process, record, store, classify, update, and disclose/transfer to third parties domestically or abroad in accordance with the law and rules of honesty and for as long as necessary for the purposes we foresee, and in cases permitted by legislation and/or limited to the purpose for which they are processed.

Your Personal Data Processed, Legal Reasons and Purposes of Processing

Your Personal Data Subject to Processing;

Identity Data: Name and surname, date of birth, country of birth, city of birth, gender, marital status, nationality, T.R. identity card information (TCKN, serial number, wallet number, father's name, mother's name, place of birth, province, district, neighborhood, volume number, family order number, order number, household number, page number, registration number, place of issue, reason for issue, date of issue, previous surname), copy of identity card, Passport Information, Driver's License Information

Contact Data: Landline and/or mobile phone number, full address information, e-mail address, information of the person who can be contacted in case of emergency, if any, internal company contact information (internal phone number, corporate e-mail address, corporate phone number) location data

Financial Data: Bank information, IBAN, SWIFT Code, Account number, Branch code information

Special Personal Data: Disability status/definition/percentage, health data, blood group, health reports, on-the-job health report, chest X-ray, hearing test, eye test, periodic examination forms, pregnancy status, pregnancy report, laboratory and imaging results, test results, examination data, body photographs and video recordings, prescription information, such as medical diagnosis, aesthetics, treatment and care services, data related to health and sexual life

Visual and Auditory Data: Photographs of real persons, voice recordings, closed circuit camera recordings

Family and Relative Data: Name, surname of spouse and children, T.C. Identity Number, gender, date of birth,

Other: Responses and comments shared in physical and/or digital environments for the purpose of evaluating services, Written notes and voice conversation records kept in case of contact with the Call Center, Data related to private health insurance for the purpose of financing and planning health services, insurance policy data and Social Security Institution data, Vehicle license plate data in case of using parking and valet services, Navigation information obtained during the use of the website and/or mobile application, IP address, browser information and surveys, photographs, video recordings, form information and location and communication data. In case of using transportation and accommodation services, travel, flight, ticket information and hotel, hostel, house etc. accommodation information. requested accommodation data.

Your collected personal data shall be processed in accordance with the basic principles of Law No. 6698, a) Being in compliance with the law and rules of honesty, b) Being accurate and up-to-date when necessary, c) Being processed for specific, clear and legitimate purposes, d) Being related to, limited and proportionate to the purpose for which they are processed, and d) Being stored for the period stipulated in the relevant legislation or required for the purpose for which they are processed; Law No. 6698;

“Obtaining the explicit consent of the relevant person within the framework of Article 5/1,

Art. 5/2 (a) “Explicitly provided for by law”,

Art. 5/2 (c) “Provided that it is directly related to the establishment or performance of a contract, the processing of personal data belonging to the parties to the contract is necessary”,

Art. 5/2 (ç) “The Data Controller fulfills its legal obligation”,

Art. 5/2 (f) “Provided that it does not harm the fundamental rights and freedoms of the relevant person, the processing of data is mandatory for the legitimate interests of the data controller” based on the processing condition,

Fulfillment of the necessary purpose for the performance of the customer contract, in particular;

Fulfillment of our obligations within the scope of the contract with our customers,

Performance of the necessary work by our business units to benefit the relevant people from the offered products and services and execution of the relevant business processes,

Planning and execution of the activities required to customize the offered products and services according to the tastes, usage habits and needs of the relevant people and to recommend and introduce them to the relevant people, sending commercial messages,

Performance of the necessary work by our business units and execution of the related business processes in order to realize the commercial activities carried out,

Designing contractual processes such as service and after-service support, execution and follow-up of all necessary transactions, execution of contract processes, planning and execution of operational processes,

Performance of obligations related to after-service support and operation and follow-up of all kinds of processes in order to carry out an effective service process,

Performance of financial, accounting and financial transactions including billing activities related to the service, implementation of risk management,

Evaluation, analysis and risk management studies within legal limits regarding customers to be able to do,

To fulfill the warranty obligation, to follow up the processes of the products under warranty,

To carry out customer relations and follow up corporate governance activities,

To improve and develop the services provided, to determine and implement commercial and business strategies,

To maintain the business and operations, to be able to carry out the activities and procedures,

To perform risk management, to ensure business continuity, to follow up the contract processes or legal demands,

To plan the information security processes, to ensure the security of our website, to establish and manage the information technology infrastructure,

To respond to the demands of customers, visitors and other people who submit their complaints, demands and requests through different channels, including our website, to identify and solve their problems and to contact the relevant persons in these processes,

To ensure the legal and commercial security of the people who have a business relationship with the products and services provided,

To plan and follow up the works carried out with authorized dealers/services/manufacturers, business partners, dealers or suppliers,

To carry out legal processes and official institutions monitoring and execution of communication processes,

Resolving potential legal disputes that may arise in the future

Ensuring workplace safety,

Protecting public health, performing preventive medicine, medical diagnosis, aesthetics, treatment and care services,

Sharing requested information with the Ministry of Health and other public institutions and organizations in accordance with the relevant legislation,

Fulfilling legal and regulatory requirements,

Financing my health services, covering your examination, diagnosis and treatment expenses, sharing requested information with private insurance companies within the scope of entitlement inquiry,

Being informed about your appointment through the Call Center and Digital Channels,

Confirming your identity by the Patient Services, Health Professionals and Call Center departments,

Planning and managing the internal operations of the clinic, clinic and hospital,

Monitoring and preventing abuse and unauthorized transactions by the Audit and Information Systems departments,

Invoicing for our services by the Patient Services, Financial Affairs and Marketing departments,

By the Call Center departments to be able to answer all my questions and complaints regarding the health services provided/to be provided to me,

To remind the process periods regarding ongoing medical procedures,

To take all necessary technical and administrative measures within the scope of data security of your clinic's systems and applications by the Information Systems departments,

To provide marketing, promotion, participation in campaigns and campaign information by the Call Center departments, To design and communicate special content, tangible and intangible benefits on web and mobile channels,

To inform the public through social media and other communication tools,

To share photos and video recordings showing the before and after status of the service and medical procedure provided on various platforms and to promote the quality and processes of the service provided

Measuring, increasing and researching patient and customer satisfaction.
In case the DATA CONTROLLER is subject to transactions such as merger, division, change of type, change of control or restructuring, it will be processed for the purpose of carrying out these transactions in a healthy manner.
Transfer of Your Personal Data
Your personal data may be transferred to public institutions specified in the laws (public institutions and organizations such as Ministries and Presidential Boards) within the purposes and limitations stipulated in the law, if requested in cases clearly specified in the laws.
Your personal data;
To authorized official institutions and organizations and legally authorized private persons for the purpose of fulfilling legal obligations,
To relevant judicial authorities and authorized lawyers for the purpose of conducting or following up judicial processes,
To professional consultants, accountants and auditors from whom the data controller receives services for the development of business processes, conducting definition and marketing activities, performing risk management and fulfilling contractual obligations,
To private and official institutions, physicians, hotels, organization companies and banks with whom the data controller has commercial, administrative or contractual relations within the scope of fulfillment of contractual obligations, establishment of rights, fulfillment of legal obligations and legitimate interests,
To cargo, motorcycle courier and logistics companies that provide transportation and distribution services for the fulfillment of contractual obligations,
To group data controllers for the purpose of conducting our internal relations,
To laboratories, medical centers, ambulances, medical devices and health service providers located in Turkey or abroad with whom we cooperate as data controllers for medical diagnosis and treatment,
To the institutions to which I was referred or applied in case you were referred with another health institution,
With legal representatives you have authorized,
With third parties from whom you receive consultancy and services, including lawyers, tax consultants, accountants and auditors that we work with,
With regulatory and supervisory institutions and official authorities,
If your invoicing will be made to your employer or on behalf of third parties, with your employer and certain third parties for this purpose,
With suppliers, support service providers, transportation and accommodation service providers, archive service providers and business partners whose services you benefit from or with whom you cooperate as the data controller,
may be shared / transferred.

Methods of Obtaining Personal Data
While your personal data may vary depending on the service provided by the DATA CONTROLLER and the commercial activities of the DATA CONTROLLER; it may be collected verbally, in writing or electronically through automatic or non-automatic methods, all contracts/information forms and other documents related to the transactions prepared with your approval and/or signature, DATA CONTROLLER units and departments, website, social media channels, mobile applications, security cameras and similar means.
Your Rights as a Relevant Person Listed in Article 11 of Law No. 6698
The rights of real persons whose personal data is processed pursuant to Article 11 of Law No. 6698 are as follows;
To learn whether personal data has been processed,
To request information about personal data if it has been processed,
To learn the purpose of processing personal data and whether it is used in accordance with its purpose,
To learn whether personal data has been transferred domestically or abroad and, if so, to know the third parties to whom it has been transferred,
To request correction of personal data if it has been processed incompletely or incorrectly and to request notification of the transaction made within this scope to third parties to whom personal data has been transferred,
To request deletion or destruction of personal data if the reasons requiring processing are eliminated despite the fact that it has been processed in accordance with the provisions of Law No. 6698 and other relevant laws and to request notification of the transaction made within this scope to third parties to whom personal data has been transferred,
To object to the emergence of a result against the person by analyzing the processed data exclusively through automated systems,
To request compensation for the damages incurred due to the unlawful processing of personal data.
You can apply for your rights listed above, including the necessary information identifying you and your explanations regarding the right you wish to exercise from the rights specified in Article 11 of Law No. 6698; by filling out the “Relevant Person Application Form” on the internet address, and by personally delivering a signed copy of the form to the address on our internet site via cargo/mail with documents identifying you, or by sending it via notary or other methods specified in Law No. 6698.
Depending on the nature of the request, the request will be finalized free of charge within the shortest time possible, within thirty (30) days at the latest. However, if the transaction requires an additional cost, we will charge the fee specified by the Personal Data Protection Board.
Applications must be made in Turkish. In applications, name, surname and signature if the application is in writing, T.R. ID number, nationality for foreigners, passport number/ID number, place of residence or workplace address for notification, e-mail address for notification, telephone or fax number, and subject of the request must be included.
In the application that includes explanations regarding the right that the relevant person has and requests to use in order to exercise the rights specified above; the subject requested must be clear and understandable, the subject requested must be related to him/her or if he/she is acting on behalf of someone else, he/she must be specifically authorized in this regard and document his/her authority, the application must include identity and address information and documents proving his/her identity must be attached to the application.
We notify as the “Data Controller” within the scope of Law No. 6698.

COOKIE POLICY

We would like to inform you about the types of cookies used on our website, the purposes of using cookies, and the settings, management and deletion of these cookies.

You can visit our website without providing any personal information and meet your needs by getting information about our products and services. Some cookies are used to collect information about site usage during visits. Our purpose here is to provide convenience to the user visiting our website and to improve its operation.

What is a Cookie?

A cookie is a small text file saved on your computer or mobile device through your browser when you visit a site. Cookies allow a site to operate more efficiently and to provide personalized pages that are more suitable for your personal needs and to provide a faster visit experience. Cookies only contain information about your visit history on the internet and do not collect any information about the files stored on your computer or mobile device.

Types of Cookies and Their Purposes of Use

There are two types of cookies according to their validity periods: Persistent Cookies and Temporary Cookies. Temporary cookies are created when you visit the website and are valid only until you close your browser. Persistent cookies are created when you visit the website and remain until you delete them or they expire. Persistent cookies are used for processes such as providing a personalized experience compatible with your settings.

The types of cookies and their purposes of use are explained below.

Mandatory Cookies

They are mandatory for our website to function properly. For example, mandatory cookies are used for purposes such as identity verification and not losing information about your current session. These cookies are used for purposes such as security and verification, and are not used for any marketing purposes.

Cookies Required for Functionality These are cookies that allow users who visit our website to remember their preferences. For example, they allow the visitor's language preference or text font size to be remembered. Not allowing the use of such cookies may result in a feature that is specific to you not being used and prevents it from remembering your preferences.

Cookies Necessary for Performance and Analysis These are cookies that help improve our website. These types of cookies collect information about visitors' site usage, are used to check whether the site is working properly and to detect errors received.

Targeting and Advertising Cookies

These cookies are used to promote products and services on our website or in media outside of our website, to show you relevant and personalized advertisements with our partners, and to measure the effectiveness of advertising campaigns.

How Are Cookies Collected?

Data is collected through your devices that you access browsers. This information collected is specific to the devices. It can be deleted by the user at any time and access to the information can be closed.

Our Privacy Policy

Your privacy is important to us, your privacy and security rights are our basic principle.

In this context, you can access our information text on the protection of personal data on our website.

How can you control cookies?

You can delete cookies that are already on your computer and prevent cookies from being saved/placed in your internet browser.

Internet browsers are predefined to automatically accept cookies. Since managing cookies varies from browser to browser, you can refer to the help menu of the browser or application for detailed information.

For example,
You can manage it with the option “Google Chrome -> Settings -> Advanced -> Privacy and Security -> Site Settings -> Cookies and Site Data -> Allow sites to save and read cookie data”.

You can manage it from the menu “Internet Explorer -> Settings -> Internet Options -> Privacy -> Advanced settings”.

Most Internet browsers allow you to do the following:

View saved cookies and delete the ones you want

Block third-party cookies

Block cookies from specific sites

Block all cookies

Delete all cookies when you close Internet browser

If you choose to delete cookies, your preferences on the relevant website will be deleted. In addition, if you choose to block cookies completely, many websites and digital platforms, including Akbank's websites, may not work properly.

To Control Cookies on Your Mobile Device;

On Apple Devices;

You can clear your browsing history and cookies with the steps "Settings -> Safari -> Clear History and Website Data".

On Android Devices;

You can clear your cookies with the option “Chrome app -> Settings -> Privacy -> Clear browsing data -> Cookies, media licenses and site data -> Clear Data”.

You can allow or block cookies with the option “Chrome App -> Settings -> Site Settings -> Cookies”.

We use cookies in accordance with legal regulations to improve your shopping experience and provide you with better service. For detailed information, you can visit our “Privacy and Personal Data” page.